Refund & Cancellation Policy

1. Why we ask you to trial first

Before buying any plan, you can evaluate ApexReporter Studio for free — no license key, no signup wall on the download itself — via the hosted live demo or the downloadable trial, which installs on your own server against your own Oracle instance. The trial is deliberately close to the full product (only report/import counts and a watermark are capped) specifically so you can confirm it fits your workflow, your Oracle version, and your reports before paying for anything.

2. No-refund policy

Purchases are final once a key is issued

Because a full evaluation is available beforehand, we do not offer refunds on license purchases once an activation key has been generated and delivered to you — for any plan (Basic, Pro, Enterprise, Custom) or any add-on plug-in. Please use the trial to confirm the product works for you before purchasing.

3. Why activation keys can't be refunded

This isn't an arbitrary policy — it follows directly from how licensing works technically:

Instant, irrevocable delivery. An activation key is a cryptographically signed digital good, generated and emailed the moment a purchase is confirmed. Once issued, we have no remote way to "take it back" — unlike a SaaS subscription with a central server we control, ApexReporter Studio is self-hosted software running on your machine, possibly offline or behind a firewall we have no access to.
No remote revocation. There is no mechanism to disable a key already applied to your installation from our side. A key simply expires on its own built-in schedule; we cannot reach into your server and turn it off early, so a "return" in the traditional sense isn't technically possible once a key has been handed over.
Plug-in keys work the same way. Optional plug-ins (migration importers, alternate database engines, etc.) are activated with their own keys, issued and delivered the same way, and are covered by the same policy for the same reason.

4. Exceptions

We'll make this right in cases that aren't about "I changed my mind" — for example:

You were charged more than once for the same order (duplicate/erroneous charge).
A key we generated genuinely doesn't work due to an error on our end (not a hardware/environment mismatch you could have caught in the trial).
Fraudulent use of your payment method.

5. Cancellation

For plans billed on a recurring (monthly/yearly) basis, "cancelling" means choosing not to renew — you won't be charged again, and your current key continues working for the remainder of the period you already paid for. It then expires on schedule (the application shows a locked activation screen, same as any unlicensed install — your data, reports, and connections are preserved, not deleted) unless you renew. There's no partial refund for the unused portion of a cancelled period, for the same reasons described above. See Subscription & Billing Policy for how renewal and expiry actually work.

6. Plug-in purchases

One-time plug-in purchases follow the same no-refund rule once the plug-in key is issued.

7. Your statutory rights

Nothing in this policy limits any non-waivable consumer-protection rights you have under the law that applies to you (for example, certain digital-content withdrawal rights in the EU/UK, where they weren't validly waived by your acknowledgment at purchase). If local law gives you a right this policy doesn't mention, that right still applies.

8. Contact

Questions about a specific order: sales@apex-reporter.com, or the Contact form.